Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of spdigital.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***s
Very good quality, matches the described and is quite good
M***n
Arrived fast only 11 days after order (Day 4 to day 15). My friend loved the birthday gift: D
b***r
The product arrived in 11 days which is a full month before estimated date. The figure is awesome, it’s actually pretty big and it’s very accurate to the photos on the site.
A***n
Very beautiful the figure. Perfection in its total explendor. Very recommended the figure and at a good price.
N***a
I was surprised by the quality of the product, it is excellent!
U***a
I recommend very good figure I am sorry that the lightning was broken but without that part it also looks good I recommend them👌🏼👍🏼👌🏼👍🏼👌🏼10 of 10 good price.
G***e
I liked it quite a lot, it is heavy so the material must be very good. Package came well dumpled and The Bon with had some stains, nothing I can’t solve. He’s exactly as he is in the images.
M***o
Great product, identical to photo, heavy and good quality. Can buy without fear!
g***r
Very good quality Price, I am really satisfied the details are very nice I highly recommend this product
A***L
It is beautiful, bigger than I expected and has arrived in a short time. It has many details, I expected it of worse quality considering the price but it is as good as the statues that are sold expensive!! I love her!
f***a
For its price it is fine only his smile as it is not from the series haha but the material is still everything.
M***a
Arrived a week before the stipulated date. The product is wonderful!
F***s
The truth is that I was surprised how quickly it arrived, in just 7 days, the figure is bigger than I thought and has some beautiful details, something negative I can say that the color of the face and the body is different.
S***d
The product is in good condition and new. The product is like the picture. Well packed. Fast delivery.
L***z
Very cute toy, two small painting details, but nothing serious, the quality of reality, exact face, I highly recommend the seller, I arrive very fast, I will make more purchases, thank you
A***Y
Very nice figurine for this price! Only thing, the base is not very clean at the level of the finishes and does not allow to hang on to the figurine, there are indeed the holes yet at the level of the feet of the figurine
Y***E
Fizgurka Duzha yakisna Duzhe Neochavano here nastilki is a great delivery close to the time for such a penny gold
D***k
Arrived within 10days, he’s really pale which kinda makes sense to me 😂.
e***r
Is better than I expected🤩😍I am in love with my Luffy figure, and it arrived earlier than expected! I recommend the seller.
R***z
Very exact and super detailed the only thing is that the chest is darker than the legs and face but the rest super
P***e
What an incredible detail, the packaging is not the best, but it came impeccable. Is big.
a***s
Fast delivery. Arrives in moulded plastic. it’s a well made model
L***r
Choice free delivery දවස් 8න් ලැබුන. quality එක හොඳටම තියෙනව 🔥 😍
P***a
The figure is incredible but it has some other paint flaw
I***r
Very fast shipping and excellent quality. All details are superb and no damages
Customer
Beautiful!!!!! Very good quality!!!!! Maybe the details are not very well done!!!!! The only flaw is shipping!!!! The package arrived all crushed!!!!! Luckily it didn’t break!!!!!
J***a
According to the sale publication, product did not come much protection, being able to break easily in transportation. By the value is within the expected figure is very beautiful, although some shades in the painting are not so good, such as the left arm and chest that are a more yellow color. I bought one for MI and another for my brother.
S***6
The details are just beautiful, I did not expect the size at all, and especially I am surprised by the Ultra fast delivery time, arrived in 4 days it is a record, it was well packed, I highly recommend👍
L***a
Very good product, like the description of the ad. Can buy without fear. I am very satisfied!
E***M
I recommend it well arrived on time and the materials manufactured are very excellent
a***s
It arrived great in less than a week and the figure of very good quality.
f***a
Too good for this price and I am not exaggerating and it has a good size and it is very protected. I recommend the purchase and the shipment does not take 10 days
L***o
Product arrived before the scheduled date, it was a gift so I don’t know how it got to the owner but, he really liked it, the figure is very beautiful
Customer
I put a picture for it to stop, it has more purple than other photos on the page, good quality, worth it, and fast delivery
t***g
It’s very good with a good quality and fast shipping 10/10
D***C
The perfect figure, the details of 10 and the very fast shipping.